Returns & refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you can choose a refund or a replacement. If the problem is minor, we will fix it with a replacement or refund within a reasonable time. Nothing in this policy limits these rights.

When something is wrong

Please come back to us if a product is faulty, unsafe, spoiled, past its use-by or best-before date when you bought it, or not as described. We will replace it or refund you.

• Food, frozen and chilled items: please check them when you pick up or receive them, and tell us as soon as possible — ideally within 24 hours. Frozen and chilled items should have been kept frozen or refrigerated.
• Bring the item (or its packaging) and your receipt or other proof of purchase, such as a bank statement.

Change of mind

We are not required to give a refund if you simply change your mind, but we try to help:

• Unopened, non-food items (for example household goods and stationery) in their original condition can be exchanged or credited within 14 days, with your receipt.
• For health and safety reasons, we cannot accept change-of-mind returns on food, drinks, frozen or chilled goods, or personal care items.

Mobile accessories bought online

Items bought online from our gadget store, GadgetWizard, are covered by the GadgetWizard returns policy. Accessories bought in our Lakemba shop are covered by this policy.

How to ask for a return or refund

Visit us at 46 Railway Pde, Lakemba NSW 2195, or contact us by phone, WhatsApp or email (details at the bottom of this page). Refunds are made the same way you paid where possible.

For more information about your rights, visit the ACCC website: accc.gov.au.